Upgraded plan but no increase in speed is

[GregD]

Hi I have just upgraded my NBN plan to NBN 50 but have seen no increase in speed infact its seems worse.

we have an old Netcomm NF 12 router - could that be part of the problem?

ANy other suggestion gratefully  received

GD

[Ahra_G]

Hi @GregD,

I've managed to locate your account and your service appeared to be provisioned on the correct speed plan. 

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If the issue persists, let us know of your most convenient time to receive a call in order for us to have a member of our Technical Team to  assist you further.

Regards,

Ahra_G

[GregD]

Hi @Ahra_G

 these are the results from this morning  -  Imediately afterwards I had a good result  but then it deteriorated rapidly  -  its not that I cant get highdown load speeds its just very rare.
I haven't been able to find channel selection in  the netcomm software for the Netcomm 12  modem any adv - The modem is six years old is it just out of date and due for replacement with a better one?

 Results below

TEST_DATE	DOWNLOAD_MEGABITS	UPLOAD_MEGABITS
08/31/2021 9:28	12.41	16.62
08/31/2021 9:25	7.18	17.9
08/31/2021 9:23	1.9	16.8
08/31/2021 9:21	12.45	18.07
08/31/2021 9:19	15.53	17.67
08/31/2021 8:51	46.65	17.73
08/31/2021 8:50	5.72	15.91

GD

[Anonymous]

Hi @GregD , we'd like to arrange one of our technical specialists to contact you for further assistance. If there's a need for us to replace the router, you will be advised.

Please send us a private message with your best contact number and most convenient time to receive a call this afternoon or tomorrow. To send a PM, please refer to this link: How do I private message (PM) in the community