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Upgraded to NBN 25 but speed still 12

RMM
Level 2
Level 2
Hi, i upgraded to NBN 25 from NBN 12 and my download speed is not higher than 12mbps which i was receiving before the upgrade too but my upload speed has increased to around 4mbps. Can anybody help me out please. Thank you
2 REPLIES 2
Aubrey
Moderator

Hi @RMM, have you received an email confirmation that the upgrade is complete? Was the test done via ethernet? 

 

Send us a PM and we can take a closer look.

alanguide
Level 7

I had this experience when I upgraded to NBN100 (FTTP). Upload increased but not dowload. Long story short, a call to tech support fixed it