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Upgrading

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Level 1

I'm trying to upgrade from NBN50 to NBN100 and get the message < E:adsl_comm:thread_exists > at the final step. Can anyone help?

3 REPLIES 3
Moderator

@malwil01  I don't see any issues with the account aside from the normal billing progress. I can have someone contact you directly to assist with the change. Just PM your preferred contact details.

 

Cheers,

Joseph D

Moderator

Hi @malwil01,

 

Our Plan Change Team is currently monitoring the case. Once the issue preventing us to lodge the upgrade has been cleared, your order will be submitted.

 

Regards,

Moderator

Hi @malwil01,

 

Your NBN plan has been upgraded. Feel free to leave a comment if you have other concerns that we can look into.

 

Regards,