Upload is very slow

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Level 2

Hi,

 

Our NBN100 download speed is good but upload is very slow (0.5Mbps).
Speed test: http://tpg.speedtestcustom.com/result/577ff850-9e78-11ea-9ef4-aba6b2eea712

Could you please look into it?

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @olive122 

 

All the line tests are passing for your service.

I have reset your port can you please retest your service?

 

-Are you connecting via Ethernet or Wi-Fi

-Have you tried more than 1 device?

 

Regards,

Karl

View solution in original post

4 REPLIES 4
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Moderator

Hi @olive122 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

Highlighted
Moderator

Hi @olive122 

 

All the line tests are passing for your service.

I have reset your port can you please retest your service?

 

-Are you connecting via Ethernet or Wi-Fi

-Have you tried more than 1 device?

 

Regards,

Karl

View solution in original post

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Level 2

Thanks it's much better now. I'll test again this evening at the same time as yesterday.

Highlighted
Moderator

Hi @olive122 

 

That is good to hear. Let me know if you have any further issues.

 

Regards,

Karl