Upload speed very slow after changing plan

[Ellieh89]

Hi I recently changed my plan to 50mps from 12mps and my upload speed is still 1mbs but the download speed has changed. May I have that fixed?

[BasilDV]

Hi @Ellieh89

Welcome to the Community!

We've edited your post as it contains your account information.

Please avoid posting any personal or account information on a public thread as it may compromise your account security.

We understand that you've been in touch with our Tech team and was able to resolve the issue by restarting your modem/router.

Let us know if you need further assistance.

BasilDV