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Urgent need to upgrade NBN plan

Level 2

Hi Team,

I urgently need to upgrade NBN plan to unlimited DATA. Thanks.

Below is details of my account. Please upgrade the plan from NBN12 100 GB to NBN12 UNLIMITED DATA.


1. Username: Shuiyanl
2. Account Number: 3646332
3. Plan: NBN FTTC S Bundle  Standard 


I've sent email yesterday but haven't received response yet. Please advise how I can proceed this change. I really need it urgently to keep working from home.




Level 2

I'm in a similar position. You'd think in this revenue-strapped time that they would prioritise customers that actually want to upgrade and spend more money with them, but it seems not....... I can't even cancel my account to go to another ISP.