TPG Community

Ask, answer and talk about our products

Use of alias in place of username in initial setup

SOLVED Go to solution
Level 2

Transfering to TPG NBN in a few weeks from Chariot ADSL.

Initial set up for e-mail requires TPG username .

Would prefer to use alias as username was allocated by TPG and not our choice.

If we initially set up our e-mail address and e-mail usernames as will that work

or must we use the TPG allocated user address and name.?


Appreciate your advice.





Hi @northb,


Welcome to TPG Community!


Just to clarify your query. Do you want to use your "Alias email address" and set it up as your primary email address? If it is, yes, as long as you managed to register or create your "Alias" on "My Account".


However, you still need to configure it using your original TPG account username and password. You may refer to the Email settings here.


Should you require further assistance, please let us know.


Kind regards,