Dear TPG Support,
We were using our existing Billion 8900AX-2400 https://www.billion.com/Product/Communication/xdsl-wireless-ap-series/bipac-8900ax-2400 for our previous ADSL2+ internet. However, as we now are successfully on NBN FTTC, the TPG router we were provided with is only giving us a maximum speed of approximately 12mbp/s, using the TPG speed test. Previously, we were able to reach 15/16 mbp/s.
So we would like to test our Billion router to compare the speeds.
Could you please assist by giving the necessary and correct settings in the Billion interface to have it configured to NBN FTTC? Another member said I had to utilise VLAN2 and PPPoE.
Hi @huynhmik . The settings are PPPoE, username + @tpg.com.au and password.
(Compare with the TPG router.)
You also need to set VLAN ID=2 (compare with TPG router).
802.1p priority=0, 802.1q VLAN ID=2.
What NBN speed did you buy? (NBN12, 25, 50, 100)
@huynhmik . In WAN Service, WAN port should be ethernet to connect to the white NBN box.
Usually, values of -1 mean the VLAN tagging is not being used. On Billion, leave as -1. With FTTC, this would mean you are on the BYO router data only plan (no VOIP phone service).
The bundled NBN/VOIP plan does use VLAN tagging.
Regarding speed, are you using ethernet computer? What upload speed are you getting?
@huynhmik . Are all 4 lights lit on the NBN box? 4th one might flash.
What is the state of the EWAN light and Internet light and DSL light on the Billion?
If you are on NBN/VOIP plan, then VLAN ID=2, even though the phone cannot be used. Don't understand why it would be -1.
Any time you select an interface, it must be the ethernet WAN connection, whatever that is called.
The DNS addresses are got from TPG when the router connects.
Don't worry about IPv6.
Shouldn't have to delete any interfaces; just leave the unused ones disabled.
Do you have the manual?
When you say "The WAN connection configures but then fails", what do you mean?
Hi @david64 ,
Many thanks for helping me late yesterday. I managed to get it to successfully work - thank you.
So after the Quick Start config using the Billion interface, the WAN configuration will fail. However, when you enter into the WAN connection specification, you have to manually enter in the values of 0 and 2 for the priority and ID (as you had aforementioned). Once you apply the settings, I reverted back to the Status page and amazingly, I saw the connection with uptime/IP address. And when I looked at the actuall Billion router, the Internet indicator turned on. Great.
So we are on the NBN 25 plan but the house reaches only a maximum speed of 13 mbp/s. I had hoped it was going to be higher.
@huynhmik . Regarding your speed, have you removed the adsl filters? Nothing else plugged into phone outlets?
Speed test done on ethernet computer?
What are ping response times to router and tpg.com.au?
On the TPG speed test, do the down and up progress graphs go smoothly?
What upload speed do you get?
TPG might have wrong settings for your connection.
There'a chance your phone line is connected to the NBN cable and to the cable back to the exchange; can cause low speed.