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VERL SLOW ASDL2+ connection speed

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Level 3

Hi,

 

I'm getting a very slow ADSL2+ connection since this morning. I saw someone working on the MDF box, and after he left, the connection got really slow. I'm getting around 1.5Mbps of download speed now.

 

When picking up the phone, there's no dial tone as well.

 

Is there any possible line issue to check on?

 

Regards,

Landon

1 REPLY 1
Moderator

Hi @landonkoo0207

 

Thanks for reaching out and sorry to learn that you are experiencing issue with the service. 

 

I would recommend that we continue working on your concern via our TPG Twitter page to avoid redundancy and for continuous conversation.  

 

Thank you.