Very High Latency After 6pm

[philz]

After 7pm my internet gets extremely high latency and is unusable

I sent a ticket earlier, a technician came at 12pm, did not detect any issues and said the line is fine, then left. TICKET NUMBER 10373962 was marked as resolved but it is not resolved.

Every day now after 7pm the issue comes back - very high latency (100+) and reduced download speeds. Please send a technician during when the issue is occuring - after 7pm

AFTER 5PM SPEED TEST RESULT:
https://www.speedtest.net/result/9212952458
PING ms 104
DOWNLOAD Mbps 46.52
UPLOAD Mbps 37.95

BEFORE 7PM https://www.speedtest.net/result/9191765086

PING 14

DOWN 92.19

UP 35.39

AFTER 7PM https://www.speedtest.net/result/9212952458
PING ms 104
DOWNLOAD Mbps 46.52
UPLOAD Mbps 37.95

[J95]

Hi Philz. I’m getting the same issue.

High ping after around 5/6pm until 10pm every night.

Contacted customer service and was told I’d get a call from a technician but never did.

Did you get any further with the issue?