Very High Ping Issues

[fakespiritoat]

I got very high ping when gaming, it happened 3-4weeks ago before that everything working good,Australian sever ping around 5ms Singapore around 80-90ms But from last 4weeks ping up to 320+ms. I tried to shared Wi-Fi hotspot from my phone to my pc somehow wifi hotspot ping lower than my nbn. I have to share wifi hotspot everytime i gaming that so annoying.

[BasilDV]

Hi @fakespiritoat 

Are you getting the high ping when connecting to Singapore server only?

The ping connecting to Australian server remains at 5ms, right?

What troubleshooting have you tried so far?

Are you connected via WiFi or Wired connection?

BasilDV

[fakespiritoat]

Are you getting the high ping when connecting to Singapore server only?

:Yes only Singapore sever got ping very high.

The ping connecting to Australian server remains at 5ms, right?

:It increased abit to 7-9ms but that not much different 9ms still good.

What troubleshooting have you tried so far?

:I tried to restart my router but still high then i tried to share hotspot from my phone ping around 120ms better than my nbn.

Are you connected via WiFi or Wired connection?

:Connect internet via ethernet cable.

[BasilDV]

Hi @fakespiritoat 

We'd like to check on this further.

Just send us a private message with your account details and will test the line.

BasilDV