TPG Community

Ask, answer and talk about our products

Very poor ADSL2+ speed!!!!

Level 1b

My network speeds have been extremely poor for the last week or so. I used to get about double what is shown in the attached speed test. I even can not get to the speed test server.

http://tpg.speedtestcustom.com/result/db54ea80-f4db-11e7-aaa2-2da6df2cb4d1

 



Thanks in Advance. 

2 REPLIES
Moderator

Hi @Shun

 

Welcome to the Community. 

 

We'd like to help identify what's causing the speed issue. Can you PM us your customer ID or username so we can check the status of your connection?

Moderator

Hi @Shun,

 

Are you able to shoot us a message of the contact number (Mobile or Phone) linked on the account? This can help us to pull up your account to look into it further.

 

Kind regards,