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Very poor ADSL2+ speed!!!!

Level 1c

My network speeds have been extremely poor for the last week or so. I used to get about double what is shown in the attached speed test. I even can not get to the speed test server.


Thanks in Advance. 


Hi @Shun


Welcome to the Community. 


We'd like to help identify what's causing the speed issue. Can you PM us your customer ID or username so we can check the status of your connection?


Hi @Shun,


Are you able to shoot us a message of the contact number (Mobile or Phone) linked on the account? This can help us to pull up your account to look into it further.


Kind regards,