Hi @dineshaw,
In order to confirm if you are getting a slow connection speed, you may check this directly with your modem/router.
Are you using a WiFi or a Wired connection when you tested the speed? This article might help you troubleshoot your speed issue:
You may also check the articles below.
If the issue persists, let us have your Customer ID/username via private message so we can have our Tech team to perform troubleshooting along with you.
Thanks!
Ahra_G
My Internet speed seems to be gettting slower and slower by the day and I'm having issues since I am currently working from home. My download speed is 11.5 while my upload speed is only 0.9. I have attached my speedtest results.
Would appreciate your help in solving this.
