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Frequently loosing internet connection

Level 2
Hi guys just bought this nbn25 2 weeks ago and almost everyday im loosing internet connection im trying to call tect support for past couple of days but with no luck is there anyone here can help me?

Hi @celoroxas,


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it



If the issue persists, let us have your Customer ID or username via private message in order for us to assist you further.