Hi @delenapitman,
We advise customers to check first if their service is affected by an unplanned/planned outage before performing any troubleshooting.
If it's not listed, you may proceed on following the steps from this article:
If the issue is still present, please send me a PM with your TPG username or customer ID to assist you further.
Thanks!
Ahra_G
My Nbn connection has been having major issues since power outage last week at Agnes St Wynnum. 4178
Please help!
Delena Pitman
