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Very slow upload speed

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Level 2

Over the last 3 days I have had very slow upload speeds on my NBN plan, this has not been an issue previously. 

I have gone through all the troubleshooting methods on the support page and unchecked bandwidth control in the router settings to no avail. 

 

After calling yesterday they informed me that there was scheduled maintenance from 0800 to 0400 on Sun 8/11/20 however the issues has persisted since (and prior to) then. This maintenance is neither listed on https://www.nbnco.com.au/support/network-status as a planned maintenance or outage, nor listed on the TPG service status page.

 

My current sppeds are shown here http://tpg.speedtestcustom.com/result/bb53c910-223a-11eb-8d72-7111b161965a 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 2
Thank you for your response, I have since called and had the issue resolved.
I will be in contact if there are any further issues.

View solution in original post

4 REPLIES 4
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Moderator

Hi @RLee 

 

Welcome to the Community!

 

We tried to locate your account using your community details to no avail.

We'd like to look into your account for better understanding of the situation and see what we can do to resolve your connection speed issue as soon as possible.

 

Please send your TPG username or customer ID number via PM.

 

BasilDV

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Level 2
Thank you for your response, I have since called and had the issue resolved.
I will be in contact if there are any further issues.

View solution in original post

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Moderator

We are glad to know that the issue has been resolved. Let us know if we can be of further assistance. Cheers!

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Level 5

@RLee    what was the resolution?   Could you please post for others.  Thanks