Virtual location of computer

[kbh]

When I access the Internet my computer "thinks" that it is in the United Kingdom or Europe.  As a consequence I am blocked from accessing sites and my Visa card is rejected when I attempt to make a purchase.  Other computer linked to the same internet account / server do not have this issue.

[david64]

Hi @kbh .  All devices on your home network appear as the same ip address on the internet, unless your computer is using VPN software which connects it to a server in UK or Europe.

Do the following on both of your computers:

ping www.tpg.com.au

tracert www.tpg.com.au

Is the response time on both about the same?

Is the network path to TPG the same?