WAN/DSL light not on

[bectyler3231]

New customer using Telstra Gen2. Followed instructions in email notifying that service is connected. All lights on modem working except WAN/DSL

[Ahra_G]

Hi @bectyler3231,

You may check these articles for reference: 

• New Connection Setup Help 
• NBN Plans with BYO modem – How to Configure Using your Own Compatible Modem/Router

Otherwise, please PM us with your Customer ID or username so we can assist further and check the status of your line. 

Thanks! 

Ahra_G