I am currently getting atleast 2 to 3 connections drop out per week and the very best. Sometime could happen a few times in a day
The following is the contents of the HUAWEI HG659 system log
|2020-04-12 14:39:32||System||Notice||WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.|
|2020-04-12 14:39:28||System||Notice||DSL connection is activated.|
|2020-04-12 14:34:50||System||Notice||WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)|
|2020-04-12 14:34:50||System||Notice||DSL connection is deactivated .|
I would like to confirm if you are using the power adaptor that comes with the TPG Huwaei 659 (MUST 12VDC 2A).
Do you have another modem to test?.
please refer to this link
if you are still encountering technical difficulties, we are definitely happy to help.
I have the original adaptor that was supplied by the modem when the service was installed: April 2017
I have not another modem to test
This afternoon have experiences about 10 dropout within 60 mins. see contains of the modem system log file
Please see below copy of the log file. It is still happening. Can the issue be re-open, as I mention at the time, no feedback was ever requested from me. Therefore cam this issue be re-open, without me spending hours on the phone to your help desk
Many thanks in-advance
2020-06-11 00:18:18 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2020-06-11 00:18:14 System Notice DSL connection is activated.
2020-06-11 00:15:33 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-06-11 00:15:33 System Notice DSL connection is deactivated .
2020-06-11 00:14:27 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2020-06-11 00:14:22 System Notice DSL connection is activated.
2020-06-11 00:06:47 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-06-11 00:06:47 System Notice DSL connection is deactivated .
Hi @binconsulting, may we know the actual issue you're experiencing without looking into the logs? Can you tell us more? Do you see any changes on the light status of the modem whenever the issue happens?