TPG Community

Get online support

WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)

Highlighted
Level 1b

I am currently getting atleast 2 to 3 connections drop out per week and the very best. Sometime could happen a few times in a day

 

The following is the contents of the HUAWEI HG659 system log

 

2020-04-12 14:39:32SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2020-04-12 14:39:28SystemNoticeDSL connection is activated.
2020-04-12 14:34:50SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-04-12 14:34:50SystemNoticeDSL connection is deactivated .

 

 

13 REPLIES 13
Highlighted
Moderator

Hi binconsulting,

 

I would like to confirm if you are using the power adaptor that comes with the TPG Huwaei 659 (MUST 12VDC 2A).

Do you have another modem to test?.

please refer to this link

https://community.tpg.com.au/t5/Testing/Troubleshooting-no-internet-connection/m-p/24338

 

if you are still encountering technical difficulties, we are definitely happy to help.

Highlighted
Level 1b

I have the original adaptor that was supplied by the modem when the service was installed: April 2017

I have not another modem to test

This afternoon have experiences about 10 dropout within 60 mins. see contains of the modem system log file

image.png

 

image.png

 

 

 

Highlighted
Moderator

I see my records you case has been escalated, we will contact you soon for an update.

 

Thanks

Highlighted
Level 1a

I have this exact same issue. Same router drops connection multiple times a day. The logs look the same.

Highlighted
Level 1b

TPG got the NBN technician do something and it seems to be a lot better now. The frequency is now about once every 7 days.

Highlighted
Moderator

Hi @binconsulting, we are glad to know that the issue has been addressed. Feel free to message us should you'll need further assistance.

 

@dyoung , please send us a private message with your TPG account details so we can help with your concern. Thank you.

 

 

Highlighted
Level 1b

HI there

Please see below copy of the log file. It is still happening. Can the issue be re-open, as I mention at the time, no feedback was ever requested from me. Therefore cam this issue be re-open, without me spending hours on the phone to your help desk

 

Many thanks in-advance

 

Log Content
2020-06-11 00:18:18 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2020-06-11 00:18:14 System Notice DSL connection is activated.
2020-06-11 00:15:33 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-06-11 00:15:33 System Notice DSL connection is deactivated .
2020-06-11 00:14:27 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2020-06-11 00:14:22 System Notice DSL connection is activated.
2020-06-11 00:06:47 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2020-06-11 00:06:47 System Notice DSL connection is deactivated .

Highlighted
Moderator

Hi @binconsulting, may we know the actual issue you're experiencing without looking into the logs? Can you tell us more? Do you see any changes on the light status of the modem whenever the issue happens?

Highlighted
Level 1b

It is the same issue that I raised in the first place. Connections is lost and after about 5 mins all is re-connected. As you can see from the log file