Wan light not on

[ncapelerisxxx]

Hi TPG,

I had my modem installed today and had a family member at my house while I was at work.
The WAN LIGHT is not lighting up and the modem has been installed correctly
Can someone help please?

[david64]

The DSL light is on so are you FTTB/FTTN connection? Wifi router connects directly to telephone socket?

Internet light is on. Have you tried to use internet?

The Phone1 port is active. Can you call your home phone?

[BasilDV]

Hi @ncapelerisxxx 

Welcome to the Community!

We were able to locate your account using your community details and understand that your service has been activated.

You've successfully contacted our Tech team and guided you on how to connect to the WiFi using the default password. The service was confirmed working once connected.

If you need further assistance, please let us know or search in the community for self help option.

Stay safe.

BasilDV