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Website files - can’t establish a connection to the server at users.tpg.com.au.

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Level 1

So the website files no longer work, it was working before however now all I get it can't establish a connection, and I've not been able to for at least a couple of months..

I have an index.html file in the directory. I've tried on FireFox and Edge and I've got other people to check the website as well they all report the same issue.

I've tried using a direct url such as /index.html or linking to a direct png file.

and https://downforeveryoneorjustme.com/users.tpg.com.au also says down for everybody..

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

@danielhotop  I have asked our system admin team to see if we can redirect or point the site from http to https, unfortunately they advised that it's not possible. Can you try clearing the cache & cookies on the browser?

 

Kind regards,

Joseph D

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8 REPLIES 8
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Level 1

seems its https:// that fails.. firefox will force the address the be https://users.. which then fails.. if in edge I set it to be http:// it works.

 

can we get this configured to work/respsond over https as well?

Highlighted
Moderator

Hi @danielhotop, thanks for reporting the issue. We are now in contact with our system admin so they can look into this.

 

We'll keep you posted for updates where possible.

Highlighted
Moderator

@danielhotop  I have asked our system admin team to see if we can redirect or point the site from http to https, unfortunately they advised that it's not possible. Can you try clearing the cache & cookies on the browser?

 

Kind regards,

Joseph D

View solution in original post

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Level 1

Seems clearing the cache did it, only had to reset 5 passwords Smiley Wink

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Moderator

Great! Let us know if we can be of any assistance. Thank you.

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Level 1c

Seems clearing the cache did it

 

_______________________________

أفضل مركز لزراعة الشعر

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Level 1b

Hey Guys,

 

I am getting the same issue - not able to access my hosting. Can you please help?

 

I am getting the following response on the browser - 

 

Forbidden

You don't have permission to access /tpgusername/ on this server.


Apache/2.0.63 (Unix) Server at users.tpg.com.au Port 80

Highlighted
Moderator

Hi @nexmex,
 

This error can be resolved by adding a coded index file. If you want to connect, you can use FileZilla.

I responded to your initial post located here. https://community.tpg.com.au/t5/Broadband-Internet/Website-Hosting-Returning-Error-Upon-uploading-fi...

 

Regards,

 

 

Hey Guys,

 

I am getting the same issue - not able to access my hosting. Can you please help?

 

I am getting the following response on the browser - 

 

Forbidden

You don't have permission to access /tpgusername/ on this server.

Apache/2.0.63 (Unix) Server at users.tpg.com.au Port 80