What is the issue with the connections this afternoon in Glen Iris? DL speed is 5.9 Mb UL is0.24MB

[Anonymous]

Hi @floritch ,

There are different types of speed issues that you may experience:

1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Speed issues caused by ongoing outage in your area. 

I've managed to run remote test on your connection and have detected that your session is working for more than a month now which means the line is stable. 

It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only. 

We recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If the issue still persist, please drop me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community 

Regards, 

[Riezl]

Hi @floritch ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community