slow connection

[Bagrubz]

Hi,

since this morning, my internet connection has been hovering around 16-17Mbps and yet i am on the 99Mbps plan.  I've restarted both NBN supplied modem and the TPG supplied Archer V1600V modem.

Can someone please check why this is happening?  I couldn't even go to a zoom meeting at all.

Thanks

[Riezl]

Hi @Bagrubz ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community