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What is the process of cancelling my ADSL connection?

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Level 1a

I'm moving out of my place and I need my net disconnected by 28th January, 2018. What's the process of disconnection and what would be my cheapest option (if there are cancellation fees involved)? Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Hi @tauqirahmed,

 

Sorry for delayed response. I checked the case progress and I can see that one of our Account Specialists has been in touch with you to provide feedback on your cancellation request.

 

Let me know should you require further assistance.

 

Cheers!

View solution in original post

6 REPLIES 6
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Moderator

Hi @tauqirahmed,

 

Welcome to the community !

 

I'd love to help and have one of our Account Specialists contact you to discuss the full details of cancellation.

 

Kindly PM me your account details (username/customer ID and your best contact number and preferred time today)

 

Cheers!

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Level 1a

Hi Shane, please check your inbox. Thanks.

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Moderator

Hi @tauqirahmed,

 

Thanks for sending me your details. I will pass this to the relevant team and get back to you as soon as I got new update.

 

 

Cheers! Smiley Happy

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Level 1a

@Shane Nobody called today.

Moderator

Hi @tauqirahmed,

 

Sorry for delayed response. I checked the case progress and I can see that one of our Account Specialists has been in touch with you to provide feedback on your cancellation request.

 

Let me know should you require further assistance.

 

Cheers!

View solution in original post

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Level 1a

Hi Shane,

 

I am in the same situation. I have been on hold on the phone for over an hour now, and have been trying to get an answer through the chat service - also waiting an hour. I need to cancel my service from today as I have changed to NBN with another provider. I am not locked in a plan. Can this please be facilitated ASAP to stop the billing cycle?