What is the process of cancelling my ADSL connection?

[tauqirahmed]

I'm moving out of my place and I need my net disconnected by 28th January, 2018. What's the process of disconnection and what would be my cheapest option (if there are cancellation fees involved)? Thanks!

[Anonymous]

Hi @tauqirahmed,

Welcome to the community !

I'd love to help and have one of our Account Specialists contact you to discuss the full details of cancellation.

Kindly PM me your account details (username/customer ID and your best contact number and preferred time today)

Cheers!

[tauqirahmed]

Hi Shane, please check your inbox. Thanks.

[Anonymous]

Hi @tauqirahmed,

Thanks for sending me your details. I will pass this to the relevant team and get back to you as soon as I got new update.

Cheers!

[tauqirahmed]

@Anonymous Nobody called today.

[Anonymous · Accepted solution]

Hi @tauqirahmed,

Sorry for delayed response. I checked the case progress and I can see that one of our Account Specialists has been in touch with you to provide feedback on your cancellation request.

Let me know should you require further assistance.

Cheers!

[jillvogelzang]

Hi Shane,

I am in the same situation. I have been on hold on the phone for over an hour now, and have been trying to get an answer through the chat service - also waiting an hour. I need to cancel my service from today as I have changed to NBN with another provider. I am not locked in a plan. Can this please be facilitated ASAP to stop the billing cycle?