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What is the process of cancelling my ADSL connection?

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Level 1a

I'm moving out of my place and I need my net disconnected by 28th January, 2018. What's the process of disconnection and what would be my cheapest option (if there are cancellation fees involved)? Thanks!

5 REPLIES
Moderator

Hi @tauqirahmed,

 

Welcome to the community !

 

I'd love to help and have one of our Account Specialists contact you to discuss the full details of cancellation.

 

Kindly PM me your account details (username/customer ID and your best contact number and preferred time today)

 

Cheers!

Level 1a

Hi Shane, please check your inbox. Thanks.

Moderator

Hi @tauqirahmed,

 

Thanks for sending me your details. I will pass this to the relevant team and get back to you as soon as I got new update.

 

 

Cheers! Smiley Happy

Level 1a

@ShaneA Nobody called today.

Moderator

Hi @tauqirahmed,

 

Sorry for delayed response. I checked the case progress and I can see that one of our Account Specialists has been in touch with you to provide feedback on your cancellation request.

 

Let me know should you require further assistance.

 

Cheers!