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What was going on? Why this is happening with me.

Antoniapierce
Level 2

I am new here and I just feel that the Power went out, wifi connected back to modem yet have no internet, have already reset the modem through outlets and pressing reset with a pin so am confused why not working, no outages in area also. DQFanSurvey

1 REPLY 1
Shane
Moderator

Hi @Antoniapierce,

 

TPG do not offer a service that comes with 4G broadband back up. Let us help check what causing issues with the service and get to the bottom of this. Could you shoot us a PM with your details so we can proceed with the initial investigation.

 

How to send a PM? 

 

Regards,

 

I am new here and I just feel that the Power went out, wifi connected back to modem yet have no internet, have already reset the modem through outlets and pressing reset with a pin so am confused why not working, no outages in area also