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When do I receive a confirmation of my NBN plan Change

Level 2

Good evening,

Recently two or three days ago I switched from NBN50 to NBN100 however I have yet to receive an email confirming of  said changes eventhough I have been charged, I have not noticed and increase in speed in my internet.

I will appreciate some extra info on this since it is my first time changing NBN plans!

Thank you very much


Hi @Sabina 


Welcome to the Community!


We were able to locate your account using your community details and shows that the change of plan has been applied.

The Email notification was sent last 26 September 2020.


We've created an article that will guide you on how to troubleshoot a slow speed issue. Refer to this link.


Let us know how it goes.