Welcome to the community.
I have just checking with our FTTB wholesaler to see if there is an upgrade scheduled for your building to supply more ports.
Our FTTB wholesaler is currently working with your building administrator to resolved the issue.
I will update you within 24 hours of the progress.
I checked the account and understand that you were able to speak to one of our Service delivery Case managers. Currently, all of the ports in the building have been already in use. The network upgrade is under evaluation for us to provide more ports for our TPG FTTB service.
Your case manager will be in touch after a week to provide further updates as agreed.
Thank you for your patience.
I checked the account, unfortunately, we don't have any other update rather than the one given by your Case manager. All of the ports in the building are in use, but this is being monitored for any changes in the building.
Your case manager will contact you next week to provide more update with the order.