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When will NBN repair the network in my street

Level 2

Now that TPG is not taking phone calls how can I determine when NBN are going to repair the network in my street and provide the service i have been paying for and NOT RECEIVED for over 4 months? 


Hi @marcel


We hope that you and your family are safe. In light of the COVID19 situation, we are fully committed in taking heightened precautionary measures to ensure the safety of our staffs. TPG’s telephone support team members are now transitioning to work from home set-up to lessen the exposure and chance of contracting the virus. We appreciate your patience as you may experience longer wait times.


Aside from calling our phone support, you can also reach us through chat, e-mail and TPG Community, all of which can be found at


In your case, our Engineers have lodged the fault with NBN Co and they were able to resolve the issue within their network. Your service shows a stable connection and working within specification.