When will TPG could response our NBN problem?

[MengWang]

We have posted our NBN problem yesterday. There is no any response from TPG until now! TPG online technical support service is not reliable. Why we could not telephone service ?

[BasilDV]

Hi @MengWang

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

How do I private message (PM) in the community?

BasilDV