Why do TPG phonecalls go to an obsolete phone number instead of the updated number?

[Pij]

Why do TPG un-ASSistance phonecalls go to an obsolete phone number instead of the updated number?

I have updated my account details, and I have had a pathetically long phone conversation with the unhelpful INDIAN tech-NON-assistant (on a g@rbl3d line from the other side of the world, so it was absolutely f'n USELESS). Strangely, though, the follow-up phone call went to my WIFE who lives 1000km away, and who no longer has anything to do with this account. 

[Ahra_G]

Hi @Pij, 

We'd like to know more and understand what happened in this instance. 

Any chance you can privately send your TPG account details via message so we can assist on this matter? 

Thanks! 

Ahra_G

[Pij]

Problem solved through frustrating series of phonecalls to TPG "support".

(Having trouble sending this message due to intermittent internet connection: see recent post from me.)

[Rica_R]

Hi, @Pij.

Our team would like to help. Please send us a Private Message with your account  username or account number so we can review this in closer detail. Thank you.