Why is my internet so bad

[Julietchristie1]

My internet is so bad. It's slow and doesn't load anything. Every time I try to fix it TPG staff hang up. I have now been trying to fix for 2 hours. Very disappointed and was better off on ADSL with Dodo.... Can't wait until my plan is over as I will go with a better company.

[Riezl]

Hi @Julietchristie1 , we are sorry to know that you are having issues with the service and we apologise for the inconvenience this is causing you.

We value you as our customer and we'd like to check what can be done to turn things around. Please send us a private message with your TPG customer ID, username and complete address so we can help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community