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Why my NBN starts to go on and off very frequently at 10pm every day? HFC

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Level 1

I have NBN HFC which always dies at 10pm.

Goes in to continuous drop outs everyday same time at night.

I wish I could pay the same way to TPG but then they would put you as someone who is not paying bill!!

But what about the connectivity?

3 REPLIES 3
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Level 1b

My NBN-HFC is dropping frequently at 10pm (almost every night) and I am located in Dalkeith.  Is there a reason or solution?  Thanks.

Moderator

Hi @drkimtailaw

 

Welcome to the Community!

 

We tried to locate your account using your community details to no avail.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

How do I private message (PM) in the community?

 

BasilDV