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WiFi connection but no internet connection.

polopears
Level 2
Hi, I need help asap with fixing my internet.
Modem and wifi works but no internet connection available.
I Have tried all troubleshooting methods on the tpg help page and other methods like trying the home gateway to connect.
I have a Huawei modem.
No planned works in my area or outages notified on the website.
Please dm me if you can help fix.
thanks.
1 REPLY 1
Aubrey
Moderator

Welcome to TPG Community @polopears

 

Send us a private message with your account details and let's have a closer look at your connection.

 

Thanks!