Welcome to the Community!
Sorry to hear that you have been experiencing connection issues. We're here to help!
I've managed to locate your account using your Community details and have also seen detected drop outs. Based on the initial line tests, we need to check a line fault which might require a tech visit.
I have raised the issue now to our Engineering Team for further assessment. They should provide you with an update within the next 24-48hrs either via phone call or SMS. Please ensure to still leave your modem connected and turned on.
Should you have a preferred time and an alternate number to be contacted, please do let us know via private message.