Wifi is not working after reconnection

[damienalexander]

I had my account disconnected and have now reconnected.  I have received text messages saying I should be online now however it's not working.  I have reset/restarted the modem however still no luck.  Can you help?

Thanks

[damienalexander]

No lights on Und - 1 on the modem??

[Ahra_G]

Hi @damienalexander, 

For newly installed service, please follow the steps from this article: New Connection Setup Help

You may also PM us with your Customer ID or username so we can assist further. 

Thanks! 

Ahra_G

[damienalexander]

Thanks I have messaged you

[damienalexander]

Thanks, the modem was previously supplied by TPG. Can you please send me the specific link to changing the username and password on the modem. Please and thank you

[damienalexander]

Hello, messages sent!