Wifi is not working

[Ndquyen1239]

I have receive TPG modem yesterday and follow the instructions to connect the wifi. However, there is no light on the UNI D port. I try to plug in different port as well but no use. Can please somebody help me?. I called the customer service yesterday but the problem was not solved

[David_M]

Hi @Ndquyen1239 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Ndquyen1239 

I have checked your NBN-FTTP 100/40 service and can see the NBN-NTD looks ok.

You should make sure your mdoem is plugged into the UNI-D 1 port, and a network cable from there into the WAN port of your modem.

Is it a TPG supplied modem? What model is it?

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-TP-LINK-C1200-modem-for-Windows-10/...

Thanks,

[Ndquyen1239]

It’s a TP-Link AC1200. It’s a modem supplied by TPG also the cable.

[David_M]

Hi @Ndquyen1239 

Ok..i posted a guide in my last post.

If there is a solid WAN light on the modem that is a good start. t may need to have your TPG Username/Password entered into the modem for authentication.

If there see a setting for VLAN, make sure it is set for  VLAN 2.

A factory reset on the modem may help first.

You can confirm you UN/PW by logging into your account.

Thanks,

[Ndquyen1239]

I’ve followed the instructions but it's still not working

[David_M]

Hi @Ndquyen1239 

Can you describe what lights are solid on the modem? Can you post a picture?

Thanks,

[Ndquyen1239]

[David_M]

Hi @Ndquyen1239 

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-To-The-Premise-NBN-FTTP-Setup-Guide/td-...

One last check, are you sure that network cable is plugged in to the BLUE WAN port, and not 1 of the 4 LAN ports?

Thanks

[Ndquyen1239]

Yes. It’s plugged into the blue port and UNI D1 port in the NBN box