Wifi works but no internet or email on computer

[johnsonss]

Hi,

I have NBN FTTC SL Bundle Fast.

My Wifi works fine but my computer on a cat 5 connection does not always get internet connection or email.

my computer says it is connected to the internet but email send & recieve does not work and internet searches etc do not work.

It takes several reboots of the computer and modem to get a connection- very time consuming and frustrating.

Can you help with a solution

Thanks

Simon

[Ahra_G]

Hi @johnsonss, 

Welcome to the Community! 

Thank you for reaching out and apologies for the inconvenience this is causing you. 

Based on the remote test results, there are some drops on the connection however we are yet to determine the cause. 

I will need to organise a contact to be made from our Technical Team to perform troubleshooting along with you. Could you please let us know of your most convenient time to receive a call? 

Regards,

Ahra_G

[Ahra_G]

Hi @johnsonss, 

One of our Technical Specialists has been organised to contact you today between 5PM - 6PM SA time to perform troubleshooting along with you. 

Should you have further queries or requires assistance, please don't hesitate to let us know. 

Cheers!