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Wireless broadband modem low signal

jamesbarr0709
Level 2

Hi, 

 

My wireless broadband modem isn't getting the best signal on cloudy days, we are unable to use as devices as well as clear days. Can I install the antennas on the back of the modem to help improve this.

 

I have tried moving the modem around and the position it is in seems to give the best signal on the clear days.

1 REPLY 1
BasilDV
Moderator

Hi @jamesbarr0709

 

Welcome to the Community!

 

Since you've already performed basic troubleshooting, we'll need to raise this to our Tech team for further test.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV