Wireless tpg modem clash chromecast

[Anonymous]

Hi @lucacutini, 

Are you open to speaking with our tech specialist regarding this matter? If you are available to conduct a troubleshooting by phone, please send us a private message with your preferred callback number and time today.

How do I private message (PM) in the community
 

Thanks,

Angeli

[lucacutini]

Sure. I’ve just messaged you.

Thanks

[Anonymous]

Hi lucacutini.
 

We understand that our Technical Team has reached you and discussed details of modem/router replacement.

Should you require more assistance, please let us know.

Cheers!

 

[TBrisby]

Im now having the same problem having just switched from TOG NBN to 5G wireless. 

Anyone know the fix?

[BasilDV]

Hi @TBrisby

Are you able to connect your Chromecast to your TPG 5G home WiFi network?

Are you getting any error message?

Kindly send me a PM with your account details for further checking.

BasilDV

[lucacutini]

Im still having the same problem. My chromecast works with any other wifi if I try, but the new wireless modem.

[BasilDV]

Hi @lucacutini

Did you receive the replacement device?

Are you able to connect to the WiFi network, but won't able to cast?

BasilDV

[lucacutini]

Yes I have the new device.
The problem remains the same.
I can connect to it but it won’t cast.
I think the two signals interfere or something and it’ll then time out.

[BasilDV]

We'll arrange a call from our Tech team to check on this further.

Kindly send me a PM with your preferred time and best number to be contacted today.

BasilDV