Without internet for over 15 days

[SamC93]

Can someone assist with my internet connection - lodged incident on 16 December after my internet was out for a few days. Have tried calling (no answer after 1 hour of waiting) and emailing tech support but email bounced back. Thinking of leaving TPG because of this service if I don’t receive a response in the coming day.

[BasilDV]

Thanks for raising this to our attention, @SamC93 

We'd like to have a better understanding of the situation and see how can we help get you back online ASAP.

Just send us a private message with your account details.

BasilDV