WoW Blizzard account page blank or does not load

[flossed]

Hi

I cant view this website

https://account.battle.net/

tried restart the PC and tried restarting router, still the same
tried chrome and edge , no go

I get a blank page

Anyone having the same issue? and what do i do?

Thank You

flossed

[david64]

Hi @flossed . Has this been working before and just suddenly stopped, or is this your first use of it?

Can you ping account.battle.net?

If ping is ok, doesn"t look like a network problem.

You could still try changing the DNS server address on your computer or router.

https://community.tpg.com.au/t5/Broadband-Internet/Manually-Setting-DNS-Server/m-p/98766

[flossed]

I tried ping account.battle.net from command prompt.

It says Request timed out

What does this means?

[david64]

@flossed . Did your ping use this address?

Pinging account.battle.net [15.165.192.179] with 32 bytes of data:
Request timed out.

Do tracert to the address you used. Might be networking problem further on. Or site down.

Can you access it using mobile data?

[flossed]

Can you try accessing the https://account.battle.net/

can you access it?

the IP address changes on each ping i make, all timed out

I tried on my Mobile Data , i am with Optus on mobile. it shows a blank page too.

My friend witrh Telstra Has no problem accessing it.

Is this an ISP issue?

[david64]

@flossed . My PC can get the login page but it's using Google DNS. My tablet also gets it even though it is using the TPG DNS in the router. So, ping and tracert aren't the way to test this.

[flossed]

I changed the DNS to Google DNS and the page loads.

Shall i keep using Google DNS over TPG.....what are the advantages and disadvantages?

and i guess TPG DNS will get fixed overtime?

TYVM

[david64]

@flossed . There's a theoretical longer response time for Google DNS because it is further into the network and probably is doing more requests than TPG's DNS, but Google DNS might be better provisioned. You can ping each one and take the one with faster response, but both are about the same. Using Google might make it easier for them to track you, but they have that covered by other means. Using Google would have avoided the problem on 15/9 evening when TPG's DNS weren't working for a few hours. If you ever reset the router, the setting will be lost.