Work IP softphone not working when on VPN using TGP broadband

[Black_bird2]

I have the same issue and a colleague who is also with TPG NBN has the same issue. I’ve replaced my home router and the softphone works when tethered to the Telstra network or in my office network on the same laptop fine.

[BasilDV]

Hi @Black_bird2

Thanks for raising this with us.

We'd like to check on this further and have this resolved as soon as possible.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV