Working from home and homeschooling disaster

[peaches81]

For about a week now, our WIFI has been extremely slow and dropping our constantly. Not really great timing, with having to work from home and homeschool my kids.
Please find me a fix or I’ll have to cancel TPG and set up with Optus - ASAP!

[David_M]

Hi @peaches81 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[peaches81]

Thanks so much David.
This has mainly been a problem for the past week. I’ve tried resetting the modem, to no avail.
Our current internet speed is 0.21mbps download, 2.61mbps upload.
It’s unworkable right now!

[David_M]

Hi @peaches81 

I have checked your NBN-FTTP 12/1 service on our systems.

FTTP is normally pretty reliable and all tests on our end are passing.

I think you are using an older NF-12 modem. It is pretty old now and would strongly suggest to use another modem which could fix your issue.

Also, A 12/1 plan with heavy household usage can appear slow at times because the 1meg upload speed becomes a bottleneck.
For heavy usages, a 50/20 plan will provide much more reliable speeds to heavy usage situations.

Here is a doc to help TS speed issues.
https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197

Kind Regards,
David_M