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Your internet service is offline

Level 2
It has been nearly a day since the internet service is offline. I checked the NBN website and says there's no outage in my area. I lodged with TPG but no response just of yet.
TPG: Fault ticket 11493694

Please help!

Hi @Plungemonkey


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 



I have tried searching your account using the ticket number to no avail. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.


To send a PM, please refer to this link: How do I private message (PM) in the community