Your newly installed broadband equipment is waiting to be automatically configured

[icelong326]

Hi
I just received my modem and tried to set up the WiFi router , then the message showed up “ Your newly installed broadband equipment is waiting to be automatically configured.”
I had tried reset by pressing reset button so many times and waiting for 4 hours and it still did not work. Please help me to check the NBN connecrtion.

[Ahra_G]

Hi @icelong326, 

Welcome to Community! 

I've found a TPG account using your Community details. Based on the remote test, your router appears to be working and you should have an internet access. 

Should you still require assistance, let us know of your best call back time so we can organise a contact to be made from our Technical team. 

-Ahra_G