Your newly installed broadband equipment is waiting to be automatically configured.

[bigsteven23]

Hi, I get a internet connection problem.

My NBN service has been actived. The uni-d light of NBN connection box is orange and the internet light of router is green. However, when I tried to access to the internet , I received the following content"Your newly installed broadband equipment is waiting to be automatically configured."

The problem has been lasted 2 hours. What should I do now?

[Ahra_G]

Hi @bigsteven23

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages.

We have also created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

Let us know should you require further assistance. 

Regards,

Ahra_G

[bigsteven23]

The problem has been solved. Thanks.