Welcome to the TPG Community!
The modem we provide is pre-configured and should work in a few minutes after setting it up. Though there are instances that it really takes a while to connect to our server, usually it should just be at least 30mins to an hour.
I've located your account using your Community details and based on the result of the remote line test, your internet is now working.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support