TPG Community

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Your newly installed broadband equipment is waiting to be automatically configured.

Level 2
I’ve been getting this message come up for a couple hours now. I’ve tried calling the help desk but can’t be sitting on the phone due to work. Is there any way to hurry this process along?

Hi @deeza07 ,


For new services, we recommend customers to check if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community